TRUE linkswear™ | LUX Tour LE – TRUE linkswear UK

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Privacy Policy

TRUE linkswear UK (“TRUE linkswear,”, “TRUE”, “our,” “us,” or “we”) respects your privacy. We created this Privacy Policy to let you know what information we collect when you access and use our Website, or create an account via the Website, and how we use it, as well as our information sharing and protection practices.

This Privacy Policy applies to:

The website www.truelinkswear.uk (the “Website”); and • Any email, text and other electronic communications you send to TRUE linkswear through the Website.

This Privacy Policy does not apply to: Information we collect through other websites, products or services we may offer; and Information collected by third parties, which may have their own privacy policies.

Please read this Privacy Policy carefully and save it. If you do not agree with it, you should not access the Website. By using the Website or by submitting electronic communications to us through the Website, you consent to the practices prescribed in this Privacy Policy.

What information does TRUE Linkswear Collect?

Personal Information

When we refer to “Personal Information” in this Privacy Policy, we mean any information by which you may be personally identified or contacted, whether online or offline. When you purchase products through the Website or otherwise fill out any forms located on the Website, we may collect certain Personal Information from you, such as your first and last name, home or other physical address, email address, phone number, and a credit card or other payment information. It is always your choice whether or not to provide Personal Information. If you choose not to provide the requested Personal Information, you may not be able to use certain features of the Website.

Technical Information

We may also collect and use technical data and related information, such as information about your device, system and application software, peripherals and other data related to your interactions with the Website (“Technical Information”). We may automatically collect Technical Information through cookies, flash cookies, web beacons and log files. The information we collect from these technologies may include your IP address, device ID, browser information and the page you request. TRUE linkswear does not consider this information to be Personal Information.

If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional Text text messages from us (each, a “Text Message”) sent through an automatic telephone dialling system. These may include cart abandon messages. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Text Messages from us at any time by replying “STOP” to any Text Message you receive from us. Your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your network provider. Please consult your mobile service provider's pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any Text messaging or network charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit Text messages, you may not receive the Text Messages. Neither we nor the network provider (such as Vodafone) will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy.

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages. To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions.

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TRUE LUX Tour LE

Regular price £239

Sale price £239 Regular price

Unit price / per | Heritage Grey

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TRUE LUX Tour LE

Regular price £239

Sale price £239 Regular price

Unit price / per | Heritage Grey

Color

Heritage Grey

Whiskey

Select Size (UK)

6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 12 13 14

Product variants

Order within hrs and mins

Estimated delivery by .

Delivery

UK

We offer a low flat of £4 on all orders via Fedex.

We're currently shipping within the UK only, with plans to service the EU shortly.

Returns

Footwear and apparel (excluding headwear and gloves) that is new and unworn can be returned within 30 days of receipt for a full refund. TRUE will provide a prepaid shipping label for your original return.

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UK Return Policy UK

Start your return here within 30 days of receiving your order.

Just have your order number and email address handy. Items must be in new/unworn condition to qualify for a free return. We'll provide the shipping label (excluding gloves and headwear).

UK Return Policy

Ensure the proper fit within 30 days.

Please try on your items to ensure size and fit before removing any tags or wearing/washing. If something is not quite right, we are here with options to help within 30 days of receipt.

Free Exchange

Need a new size or colour? Rest easy, as new and unworn footwear, apparel and certain gear (excluding gloves and hats) can be exchanged for free, once within 30 days. Limited to 1 free exchange for size or colour per order.

Free Return for Store Credit

Want something different? New and unworn footwear, apparel and certain gear can be returned for full store credit (digital gift card) for free. Once store credit is issued, it is not refundable to the original payment method.

Refunds

Just want a refund? New and unworn footwear, apparel and gear can be returned within 30 days of receipt for a refund back to the original payment method. A £10 restocking fee will be withheld from all refunds.

We will provide ONE free return shipping label per order. Shipping costs for subsequent returns/exchanges must be covered by the customer.

Defect Warranty Policy

Mistakes happen and we’ll work quickly to resolve them. All of our products are warrantied to be free of defects for 90 days from the purchase date. Defective products will be repaired or replaced with an equivalent product at our sole discretion.

If you feel something isn’t quite right with your TRUEs, submit a warranty claim here or chat with us during office hours.

We’ll need to verify your product falls within our warranty parameters, so please have your original proof of purchase and a photo of the item handy.

Waterproof Warranty Policy

Some TRUEs are warrantied to be waterproof for up to 2 years (from the purchase date).

If at any time in that window your pair does not keep the elements away as a result of a manufacturing defect, we will replace them one (1) time with the same or equivalent pair. If no such equivalent pair is available, we will arrive at a solution in a fair and consistent manner.

Store credit may be issued per your original purchase value if necessary.

Submit a warranty claim here. Please provide an explanation of the issue, a photo of the shoe/s and proof of the original purchase. Without it, we cannot be certain your pair is eligible for warranty. Should your pair qualify, we may request you send them in to our warranty department for testing and follow up with our corrective action if applicable.

Warranties may be void if purchased secondhand, outside of truelinkswear.uk or one of our authorised retail partners.

Where is my refund?

Our returns team confirms and inspects returns by hand to confirm items and condition before approving a refund, so we appreciate your patience in advance.

We'll processes your refund within 5-10 business days of your return being received and inspected at TRUE HQ. If returning for store credit, the credit will be issued and sent via email as soon as the return shipment arrives at our warehouse.

Can I return my store order online?

If you purchased your TRUEs from one of our retail partners, please reach out to them directly to request a return or exchange as they processed your original order.

We’ll keep you updated via email through delivery. You’ll receive confirmation when you purchase and we’ll let you know when your order is on the move via a shipping confirmation.

From there, you’ll have tracking you can trace through one of our preferred shipping partners.

If you create a store account as you checkout, you will be able to check your order status there as well.

Can I change or cancel my order?

Once your order has been placed, we are typically not able to change it as our team works fast.

Please email our customer care team at the link below as soon as you need assistance and we will do our best to expedite a solution.

Don’t worry though, we have you covered with our no hassle return or exchange program if a change could not be facilitated.

TRUE UK

If you live in the United Kingdom, we've got you covered. For other international regions, please use the links below.

TRUE International

USA
truelinkswear.com

Canada
truelinkswear.ca

Australia and New Zealand
truelinkswear.com.au

UK
We offer a low flat rate of £4 on all orders.

We're currently shipping within the UK only, with plans to service the EU shortly.

You can also access our regional websites at the links below.

US
For orders within the United States you can shop at truelinkswear.com

CANADA
You can shop our new Canada direct website at truelinkswear.ca

AUSTRALIA & NEW ZEALAND
You can shop TRUE Australia/New Zealand at truelinkswear.com.au

How can I get a hold of TRUE?

Simply email info@truelinkswear.uk.

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