Enjoy the walk
Customer care
We want you to love your new gear. If something's not quite right, whether it's the size, the style or a warranty issue, returns and exchanges are quick and simple.
Please try on your items indoors to ensure the correct size and fit before removing any tags or wearing or washing them.
To be eligible for a return or exchange, items must be new, unworn, unwashed, and returned with all original tags and packaging. Returns showing signs of wear or missing original packaging may not be accepted.
Need a different size or colour?
New and unworn footwear, apparel and selected gear (excluding Last Chance footwear, gloves and hats) can be exchanged free of charge, once per order, within 30 days of receipt.
Limited to one free exchange for size or colour per order.
Want to choose something different?
Return your new and unworn footwear, apparel or selected gear within 30 days of receipt and we'll issue the full value of your purchase as a digital TRUE Gift Card.
Store credit is non-refundable once issued.
If you'd prefer a refund, you may return eligible items within 30 days of receiving your order.
Refunds are processed once your return has been received and inspected. Please allow 5–10 business days for your refund to be processed. Depending on your payment provider, it may take additional time for the funds to appear in your account.
We provide one complimentary return shipping label per order.
Any additional returns or exchanges from the same order will be at the customer's expense.
If you receive an item that is faulty, damaged or incorrect, please contact our Customer Experience team as soon as possible.
These returns are assessed separately and are not subject to handling or restocking fees.
The following items are not eligible for return or exchange unless they are faulty:
Items marked Final Sale are not eligible for exchanges or store credit. Customers' statutory rights are unaffected. If you exercise your right to cancel your online purchase within the statutory 14-day cancellation period, you may still return eligible Final Sale items for a refund in accordance with UK consumer law.
Nothing in this Returns Policy affects your statutory rights under UK consumer law.
