UK Orders

If you put your TRUEs to the test (wear them outside) and determine they are not ideal within the first 30 days, you can set up a one-time courtesy return or exchange here. A £15 fee will apply. You can utilise the 30 Day Trial once per calendar year. Applies to UK orders only.

Ireland and European Orders

We do not currently offer a 30 day trial for Ireland and European orders.

UK Return Policy

Footwear, apparel and gear that is new and unworn can be returned within 30 days of receipt for a full refund or 1-time exchange. TRUE will provide a prepaid DPD ship label for your original return. If an item is worn, a £15 fee will apply per our 30 Day Trial.

Ireland and European

New and unworn footwear, apparel and gear can be returned within 30 days of receipt for a full refund however the customer is responsible for return shipping.