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TRUE linkswear UK (“TRUE linkswear,”, “TRUE”, “our,” “us,” or “we”) respects your privacy. We created this Privacy Policy to let you know what information we collect when you access and use our Website, or create an account via the Website, and how we use it, as well as our information sharing and protection practices.
This Privacy Policy applies to:
The website www.truelinkswear.uk (the “Website”); and • Any email, text and other electronic communications you send to TRUE linkswear through the Website.
This Privacy Policy does not apply to:
Information we collect through other websites, products or services we may offer; and
Information collected by third parties, which may have their own privacy policies.
Please read this Privacy Policy carefully and save it. If you do not agree with it, you should not access the Website. By using the Website or by submitting electronic communications to us through the Website, you consent to the practices prescribed in this Privacy Policy.
What information does TRUE Linkswear Collect?
Personal Information
When we refer to “Personal Information” in this Privacy Policy, we mean any information by which you may be personally identified or contacted, whether online or offline. When you purchase products through the Website or otherwise fill out any forms located on the Website, we may collect certain Personal Information from you, such as your first and last name, home or other physical address, email address, phone number, and a credit card or other payment information. It is always your choice whether or not to provide Personal Information. If you choose not to provide the requested Personal Information, you may not be able to use certain features of the Website.
Technical Information
We may also collect and use technical data and related information, such as information about your device, system and application software, peripherals and other data related to your interactions with the Website (“Technical Information”). We may automatically collect Technical Information through cookies, flash cookies, web beacons and log files. The information we collect from these technologies may include your IP address, device ID, browser information and the page you request. TRUE linkswear does not consider this information to be Personal Information.
If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional Text text messages from us (each, a “Text Message”) sent through an automatic telephone dialling system. These may include cart abandon messages. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Text Messages from us at any time by replying “STOP” to any Text Message you receive from us. Your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your network provider. Please consult your mobile service provider's pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any Text messaging or network charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit Text messages, you may not receive the Text Messages. Neither we nor the network provider (such as Vodafone) will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy.
You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages. To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions.
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First things first - we want you to love your new gear. If you don't, we keep things pretty simple.
If you need to return something you've purchased, whether it's not the right size, you're not digging the style or there's a warranty issue we need to address, our online returns process is quick and stress free. (Last Chance models are FINAL SALE and can not be returned or exchanged.)
Details of our returns and exchanges policies can be below. When you're ready to submit a return, simply complete the form below.
UK Return Policy
Ensure the proper fit within 30 days.
Please try on your items to ensure size and fit before removing any tags or wearing/washing. If something is not quite right, we are here with options to help within 30 days of receipt. Please note, we do not offer returns and exchanges for items purchased from the Last Chance Collection - these are subject to our Final Sale terms and conditions.
Free Exchange
Need a new size or colour? Rest easy, as new and unworn footwear, apparel and certain gear (excluding Last Chance footwear, gloves and hats) can be exchanged for free, once within 30 days. Limited to 1 free exchange for size or colour per order.
Free Return for Store Credit
Want something different? New and unworn footwear, apparel and certain gear can be returned for full store credit (digital gift card) for free. Once store credit is issued, it is not refundable to the original payment method.
Refunds
Just want a refund? New and unworn footwear, apparel and gear can be returned within 30 days of receipt for a refund back to the original payment method. A £10 restocking fee will be withheld for each item returned for all refunds.
We will provide ONE free return shipping label per order. Shipping costs for subsequent returns/exchanges must be covered by the customer.
